Return & Exchange Policy

Returns & Exchange Policy

Effective Date: 25/06/2026

At AdPerfumes, we want you to be completely satisfied with your purchase. If you are not happy with your order, please read our Returns & Exchange Policy below.

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1. Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

* Be unused and unopened.

* Be in its original packaging.

* Be in the same condition as when you received it.

* Be accompanied by proof of purchase.

For hygiene and safety reasons, we cannot accept returns on opened or used perfumes unless they are faulty or incorrect.

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2. Exchanges

We are happy to exchange products if:

* The item is damaged on arrival.

* You received the wrong product.

* The product is faulty.

If you wish to exchange an item for another fragrance, please contact us first. Exchanges are subject to stock availability.

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3. Faulty or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us within 14 days of delivery.

Please include:

* Your order number.

* A description of the issue.

* Clear photographs of the product and packaging (where applicable).

Once your claim has been reviewed, we will arrange a replacement, exchange, or refund where appropriate.

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4. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your return is approved, your refund will be processed to your original payment method within 5–10 business days.

Shipping charges are non-refundable unless the return is due to our error or the item is faulty.

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5. Return Shipping

Customers are responsible for the cost of returning items unless:

* The item is faulty.

* The wrong item was sent.

* The item was damaged during delivery.

We recommend using a tracked delivery service, as we cannot be responsible for returned parcels that are lost in transit.

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6. Non-Returnable Items

The following items cannot be returned unless faulty:

* Opened or used perfumes.

* Products with broken hygiene seals (where applicable).

* Gift cards (if offered).

* Clearance or sale items, unless faulty.

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7. How to Request a Return

To request a return or exchange, please contact us with your order details.

Email: adperfumes8@gmail.com

Website: adperfumes.co.uk

We will provide you with instructions on how to return your item.

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Thank you for choosing AdPerfumes.

We appreciate your trust and will always do our best to ensure you are satisfied with your purchase.